Grievance Policy

Last updated: 10/11/2025

This Grievance Redressal Policy is established in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, ensuring prompt and transparent handling of user complaints.

1. Grievance Officer Details

You may contact our designated Grievance Officer for any issues related to content, services, data handling, or any other concern requiring escalation.

2. Response Timeline

All grievances will be acknowledged within 24–48 hours and resolved within 15 working days from the date of receipt.

3. How to Submit a Grievance

  • Send an email with complete details of your issue.
  • Include screenshots or reference numbers, if applicable.
  • Provide your full name, contact information, and nature of the grievance.

For general support-related queries, reach us at info@nexusindiaonline.com.